Corporate and International Support
Our Helix experts support your internal IT team with telephone and email support and consulting. During implementation we train your internal support personnel to handle the day to day support such as training and supporting end users, setting up new terminals, printers and staff. We provide access to our help desk system and support documentation. Emailed support requests within support times will typically be responded to within 2 hours.
Direct Support
We support end users for Australian and New Zealand organisations from our head office in Auckland removing the need for internal IT teams. Our phone and email support service is available from 7:30am to 5:30pm New Zealand time excluding weekends and public holidays. We provide access to our help desk system and support documentation. Emailed support requests within support times will typically be responded to within 2 hours. Over 90% of the phone calls are answered during business hours. Urgent after hours support is available.
New Zealand Support
support@helixretail.comPhone and email support service is available from 7:30am to 5:30pm New Zealand time excluding weekends and public holidays. We provide access to our help desk system and support documentation. Emailed support requests within support times will typically be responded to within 2 hours. Over 90% of the phone calls are answered first time during business hours. Urgent after hours support is available.
Australia Support
support-australia@helixretail.comPhone and email support service is available from 7:30am to 5:30pm New Zealand time excluding weekends and public holidays. We provide access to our help desk system and support documentation. Emailed support requests within support times will typically be responded to within 2 hours. Over 90% of the phone calls are answered first time during business hours. Urgent after hours support is available.
Canada Support
support-canada@helixretail.comOur Helix experts support your internal IT team with telephone and email support and consulting. During implementation we train your personnel to handle the day to day support such as training end users, setting up new terminals and printers. We provide access to our help desk system and support documentation to monitor progress. Emailed support requests will be responded to within 1-12 hours depending on your time zone.
US Support
support-usa@helixretail.comOur Helix experts support your internal IT team with telephone and email support and consulting. During implementation we train your personnel to handle the day to day support such as training end users, setting up new terminals and printers. We provide access to our help desk system and support documentation to monitor progress. Emailed support requests will be responded to within 1-12 hours depending on your time zone.
UK Europe Support
support-europe@helixretail.comOur Helix experts support your internal IT team with telephone and email support and consulting. During implementation we train your personnel to handle the day to day support such as training end users, setting up new terminals and printers. We provide access to our help desk system and support documentation to monitor progress. Emailed support requests will be responded to within 1-12 hours depending on your time zone.
All Other Regions
support-other@helixretail.comOur Helix experts support your internal IT team with telephone and email support and consulting. During implementation we train your personnel to handle the day to day support such as training end users, setting up new terminals and printers. We provide access to our help desk system and support documentation to monitor progress. Emailed support requests will be responded to within 1-12 hours depending on your time zone.